Warranty and Return

7 Days Return Warranty

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Support center. Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Size:

To reduce the possibility of disputes, please take clear photographs in good lighting of the relevant items while placed on the ground. A ruler or measuring tape should also be featured to measure out the incorrectly sized part. The photos should be submitted to the after sales team for review. We will provide a reply to your issue(s) as soon as possible. Normally this will require 2-3 business days. Please note the following RMA criteria relating to size differences.Custom made items: Deviation from the original size must exceed 2CM. Non custom made items: Deviation from the original size must exceeed 3CM. Please ship the package to the return address provided by the after sales team. Customers must cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Please refer to the following return policies

Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return. Please contact our customer service for further advice. Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service

Exemptions from refunds and exchanges:

Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories.